CATEGORY · APP & TECHNICAL

When it bugs, we fix it.

Installation, performance, notifications, data, compatibility. To keep the app smooth and reliable every day.

19 articles 19 articles published ✓ Updated May 22, 2026
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The questions we get asked the most.

INSTALLATION · ANDROID

Download the app on Android

Google Play Store, search "Ktkarena", install. Compatible with Android 8.0+. Official APK available at ktkarena.com/android if the Play Store is unavailable.

3 min read · 18,432 views
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PERFORMANCE · TROUBLESHOOTING

The app is slow or crashes

Close and relaunch, clear the cache, update, restart your phone. If nothing works, report a bug with the logs.

4 min read · 12,432 views
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INSTALLATION · IPHONE

Download the app on iPhone

App Store, search "Ktkarena", install. Compatible with iOS 14+. Sign In with Apple available to make signing up easier.

2 min read · 9,247 views
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ALL ARTICLES

Browse by subcategory.

Installation & updates

3 articles

Download the app on Android

3 min · 18,432 views
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Download the app on iPhone

2 min · 9,247 views
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Updating the app

3 min · 4,832 views
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Performance & bugs

4 articles

The app is slow or crashes

4 min · 12,432 views
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How to clear the cache

3 min · 7,832 views
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Report a bug

3 min · 5,218 views
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The app drains too much battery

3 min · 3,421 views
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Notifications & alerts

3 articles

Enabling or disabling notifications

4 min · 8,432 views
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I'm not receiving notifications

4 min · 6,218 views
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Customizing sounds and badges

3 min · 2,432 views
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Data & connectivity

3 articles

How much mobile data the app uses

4 min · 4,832 views
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Using the app offline

3 min · 2,218 views
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App connection issues

4 min · 7,218 views
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Compatibility & devices

3 articles

Which devices are compatible

3 min · 4,218 views
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Using the web version (on a computer)

3 min · 5,432 views
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Syncing across multiple devices

3 min · 2,187 views
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Advanced diagnostics

3 articles

The app won't launch at all

4 min · 5,432 views
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Reinstalling the app without losing my data

3 min · 3,218 views
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Getting the logs for support

3 min · 1,432 views
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