Why it isn't possible
Deletion happens in a single operation, the moment you confirm with the code sent to your e-mail: your profile is anonymized (e-mail address and username replaced, password erased), your sessions are closed and part of your data is erased. There's no account left to log back into, and support can't rebuild it.
The app says so before you confirm: there is no window to change your mind. What is erased, kept or anonymized is detailed in Permanently close my account.
What's lost, and your balance
You can no longer:
- Log back into this account.
- Recover your old challenges or stats.
- Recover your badges or your ranking.
Your old username becomes available again as soon as the account is deleted: you can take it on a new account if it's still free.
Your balance: there's nothing to recover. Deletion is refused while your balance isn't zero or a challenge is in progress.
If you want to come back to Ktkarena, you need to create a new account.
Creating a new account with the same identity
You can re-create an account with the same legal identity (same name, same ID document). The procedure:
- Uninstall the app and reinstall it (to avoid stale caches).
- Tap "Create an account" like a new user.
- Enter your e-mail address: it can be the same as before, since the old one was replaced on deletion.
- KYC is faster this time: our system recognizes your KYC identity already validated for the old account. You still have to redo the verification selfie, but it's quicker (validation within a few hours vs 24h for a first sign-up).
- You have a new account, completely fresh: new handle, zero balance, zero stats, no history. Like starting over.
Important. We allow only one active account per identity at a time.
Special case: closure due to self-exclusion
If you closed your account due to self-exclusion (problem gambling), the procedure is different:
- You can't re-create an account during your self-exclusion period. Our system recognizes your identity and blocks the creation.
- You can only re-create an account after your self-exclusion period ends (for example, 30 days after closure for a 30-day self-exclusion).
- Our system reminds you when you try to create a new account with your KYC identity: "You are self-excluded until [date]. Account creation is blocked until that date."
It's deliberate: otherwise, self-exclusion would be meaningless. Better to be strict.
If you need help during this period, call Joueurs Info Service from France (09 74 75 13 13, standard-rate call, 8am to 2am, seven days a week; anonymous and free service). Elsewhere, write to support@ktkarena.com: we point you to the services that exist in your country (see Where to find help).