Why self-exclusion exists
Staking should remain a balanced pleasure, not an obsession that destroys your life. But that's easy to say and harder to live. Sometimes you may feel you're losing control:
- You stake more than you can afford.
- You stake to "win it back" after a loss.
- You lie to the people close to you about your challenges.
- You stake instead of working or taking care of your family.
- You think about playing constantly.
- You feel physically unwell (insomnia, anxiety) because of playing.
If you recognize any of these signs, self-exclusion can help you. It's a tool you activate yourself to block your own access to challenges for a chosen period. Like a voluntary "stop".
Important. You're not alone, and there's no shame in it. Problem gambling is a recognized medical condition that affects between 1 and 5% of regular players depending on the region. Asking for help is an act of courage and clear-headedness.
The 4 available durations
You can choose a self-exclusion of:
1. 24 hours. To cut short a session that's getting out of hand, and sleep on it before deciding what comes next.
2. 7 days. To take a short break, get out of a bad streak, refocus. Ideal after an intense session or a tough loss.
3. 30 days. To truly disconnect for a month. Useful for regaining confidence and perspective.
4. Permanent. The strongest option: the exclusion has no end date. For serious cases, when you know you have to stop.
Important. Self-exclusion is irreversible for the chosen duration. If you activate 30 days, you can't cancel after 2 days because you changed your mind. That's deliberate: otherwise, the tool would have no value.
So choose carefully. If you're hesitating, start with 7 or 30 days. You can always activate it again afterwards if you feel the need.
How to activate self-exclusion
- Go to Profile → Responsible Gaming → Self-exclusion.
- Read the information screen explaining the consequences. Take your time.
- Choose your duration from the 4 options.
- Confirm with your password + 2FA (protection against accidental activation).
- One last confirmation: "Are you sure? This action is irreversible for [duration]."
- Immediate activation. Your account is locked.
Need to talk to someone? Joueurs Info Service from France (09 74 75 13 13, standard-rate call, 8am to 2am, seven days a week; anonymous and free service); elsewhere, our support team points you to the services that exist in your country (see Where to find help).
During and after self-exclusion
During self-exclusion:
- You can't stake: the challenge screen is disabled. If you try, a message shows you the end date.
- You can't deposit: to keep you from accumulating money you won't be able to use.
- You can withdraw your money: your balance still belongs to you. You can make a withdrawal at any time.
- You can log in to the app: to check your history, follow how events unfold (as a viewer), talk in the chat.
- You receive fewer notifications: we turn off push notifications for events, promotions, etc. Only important notifications (security, disputes) remain.
After self-exclusion:
- On the end date, your account is automatically reactivated. You can stake and deposit again.
- You can activate a new self-exclusion if you feel the need.
You can also request permanent closure if you never want to stake again. Permanently close my account.