Step 1: check your wallet
Open the app's Wallet tab and look at the history: a payout shows up as “Payout received”.
The payment is made in the same operation as the resolution: there's no delay between them. If “Payout received” is there, your winnings have arrived, even if the notification was late or you missed it.
Step 2: check the event's state
If nothing has arrived, open the event page:
- Event closed — awaiting result: the event isn't resolved yet, so nothing is settled. No resolution time is guaranteed. How is an event resolved?
- Resolved — “…” wins: if it's your outcome, the pot was paid to you, minus commission; otherwise, you lost this challenge. A dispute under review doesn't freeze anything.
- Event cancelled: What happens if an event is canceled?
Step 3: write to support
If the event is resolved in your favor and “Payout received” doesn't appear in your wallet history, that's not normal. Write to support@ktkarena.com with:
- your username;
- the event concerned and the outcome you took a side on;
- a screenshot of the event page and of your history, if you can.
Why a payout can't get “stuck on the way”
The resolution and the settlement happen in a single operation: either both take place, or neither does. An event resolved without a payout to the winner would be an anomaly, to report to support.