How do I dispute a resolution?

When disputing is legitimate

You can dispute a resolution if you have a factual reason: losing isn't one. What types of disputes are valid?

Valid reasons:

• An error in the resolution source (a score published by mistake, for example).
• A corrected source: the resolution relied on a source that was later retracted or corrected.
• A misread event wording (the challenge was about “a win in regular time” and the resolution counted extra time).
• An official result changed afterwards (a sanction, an investigation).

Invalid reasons:

• “I'm disputing because I lost, it's unfair.”
• “My opponent got lucky.”
• “I don't like the result.”

A dispute without a factual reason is rejected: the result stands.

How to dispute, step by step

1. Open the app and go to the details of the lost challenge.
2. Tap “Contest result”. The button only appears on a lost challenge, and only if no one has disputed the event yet.
3. Write your reason: free text, 20 to 500 characters. Be precise and factual: what's wrong, and what the official source says.
4. Paste the link to your evidence: the “Evidence link” field is optional in the form, but the Terms (Article 7.8) require the dispute to come with evidence.
5. Tap “Send the dispute”.

The challenge's details then show “Dispute under review”. The dispute covers the whole event: it applies to every challenge started on it.

Evidence

The form takes a link, not a file. Choose the most official source you can:

• the result published by the organizer (league, federation, institution);
• an official statement;
• a news article from a recognized outlet.

If your evidence is a screenshot, put it online and paste its link. The review is done on the record: your reason and your link are all the administrator has from you.

What happens next

1. Nothing is frozen. At resolution, the pot has already been paid to the winner, minus commission; disputing doesn't lock any balance.
2. An administrator reviews the dispute. The Terms (Article 7.8) provide that they are not the one who resolved the event.
3. They decide, with no guaranteed timeline: How long does it take to process my dispute?
4. Every player with a challenge on the event gets a push notification:
   • Result upheld: nothing moves. What happens if the dispute is rejected?
   • Result corrected: the team redoes the settlement according to the right outcome. What happens if the dispute is accepted?

Disagree with the decision? The Terms provide for an amicable step at contact@ktkarena.com (Article 14.3), then court proceedings (Article 14.2).