RESOLUTION · TIMEFRAMES

How long before I receive my winnings?

Reading time: 2 min Updated October 2, 2026
TL;DR

As soon as the event is resolved, the pot is paid to the winner, minus commission, in the same operation: there's no delay between the resolution and your winnings. What can take time is the resolution itself, and no timeline is guaranteed.

The payout, in the same operation as the resolution

When the event is resolved, settlement happens in the same operation: the winner receives the pot (both stakes), minus the commission. There's no “verification” delay and no separate processing. Every player with a challenge on the event then gets a notification, in the app and by push.

In your wallet history, the winnings show up as “Payout received”.

What can take time: the resolution

When the resolution happens depends on the event:

  • The system starts checking once the result is supposed to be available (the event page shows the date it's expected).
  • With no usable answer, it tries again at growing intervals (from 15 minutes to 4 hours), then hands over to an administrator.
  • An event with no automatic source, with more than two outcomes or flagged for review is decided by an administrator.

No resolution time is guaranteed. As long as the event says “Event closed — awaiting result”, nothing is settled: your stake stays locked until the resolution. How is an event resolved?

What about a dispute?

A dispute doesn't freeze anything: at resolution, the pot has already been paid. If it's upheld, the result is corrected and the settlement is redone according to the right outcome. No decision timeline is guaranteed. How long does it take to process my dispute?

How to check where things stand

  • The event page shows its state: Event closed — awaiting result, Resolved — “…” wins or Event cancelled.
  • Your wallet history shows every movement, including “Payout received”.
FAQ

Frequently asked questions

First check the event's state. “Awaiting result”: it isn't resolved yet, and no timeline is guaranteed. “Resolved” in your favor with no “Payout received” in your history: that's not normal, write to support. Why haven't I received my winnings after resolution?

Yes: the resolution settles every challenge on the event in a single operation.

Yes: the notification goes out at the time of the resolution, whatever the hour. You can manage Ktkarena's notifications in your phone's settings.

STILL STUCK?

Didn't find your answer?

Write to us at support@ktkarena.com and tell us what you were looking for.
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