Typical cancellation cases
An event is canceled when it can no longer take place in a way that allows it to be resolved normally. The typical cases:
- Match postponed indefinitely: a match called off due to bad weather, suspended due to a pandemic, etc.
- Tournament canceled: a championship suspended for an external reason (corruption, force majeure).
- Election postponed sine die: an election canceled by political decision or crisis.
- Event impossible to verify: an external source has disappeared, a niche event whose outcome can never be confirmed again.
In these cases, no winner can be designated. The challenges must be canceled and everyone refunded.
How you're notified
Only an administrator cancels an event. As soon as they do, all affected players receive:
- A notification (in the app, and as a push if you have them on) telling you the event was canceled and your stake refunded.
- In-app update: the challenge shows as refunded.
The notification goes out as soon as the cancellation is recorded, right after the refund. There's nothing for you to do - it's automatic.
The full refund
100% of your stake returns to your wallet immediately. No withholding. No commission. No "administrative fees". Nothing.
This refund is instant - your KTK leaves escrow and appears in your available balance the very second you're notified.
Same for your opponent. You're both refunded in full. Nobody wins, nobody loses.
We charge no commission on refunds, and no hidden administrative fees.
The difference from a postponed event (special case)
Postponed to a new date: there's no automatic rule, an administrator decides. If they cancel the event, your challenge is canceled and refunded as above. If they keep it for the new date, your challenge remains valid and is resolved on that date; your KTK stays in escrow until then.
Postponed sine die: an administrator cancels the event, and your challenge is refunded as above.
Postponed but already started (rare): if the match starts and is then interrupted, the resolution depends on the federation's rules (for example, victory awarded to the team in the lead at the time of the stoppage if more than 60 minutes were played). Our admin decides according to those rules.
Special case: during the pool phase (temporary user lock while the mutualized pool is being computed), the admin retains the ability to cancel the event. A coordination lock prevents conflicts between the pool computation and the cancellation. If the event is canceled during the pool phase, all challenges are refunded in full (pool phase abandoned).