The decision timeline
The Terms (Article 7.8) give you 48 hours from the resolution to dispute it. They set no deadline for the decision, and Ktkarena doesn't guarantee one.
What affects the time it takes: a gross error, proven by an official source, is quicker to check than a question of interpretation or sources that contradict each other.
The steps
- Sending: you send your dispute from the app, with your reason and your evidence link. The administrators are alerted, and the challenge's details show “Dispute under review”. No confirmation e-mail is sent.
- Review: an administrator reviews your reason and your evidence. The review is done on the record: no exchange is planned along the way, neither with you nor with your opponent.
- Decision: the result is upheld, or it is corrected.
- Notification: every player with a challenge on the event gets a push notification saying the result is confirmed, or that it is going to be corrected.
If the result is corrected
The notification goes out at the time of the decision; the correction is then made by hand by the team: winnings paid by mistake are taken back, then each challenge is settled according to the right outcome. Balances change when that correction is made. What happens if the dispute is accepted?
While you wait
- Nothing is frozen: the pot was paid to the winner at resolution, minus commission. Balances stay as they are until a possible correction.
- The challenge's details show “Dispute under review”.
- You can keep playing as usual.