The effect of acceptance
An upheld dispute leads to a corrected result: the winning outcome changes. The event isn't canceled for all that: an event that has already been resolved and settled can no longer be canceled.
The correction applies to the whole event: every challenge started on it is settled again, not just yours.
The balance adjustments
Announced by the notification, the correction is then made by hand by the team:
- winnings paid by mistake are taken back from the balance of those who received them;
- each challenge is settled according to the right outcome: the pot goes to the real winner, minus commission.
If you had lost and the correction makes you the winner, you receive the pot, minus commission. If you had won and the correction makes you the loser, the winnings you received at resolution are taken back.
Every movement shows up in your wallet history. If a player has already spent the winnings to be taken back, the team handles their case separately.
Who is told
At the time of the decision, every player with a challenge on the event, your opponent included, gets a push notification saying the result is going to be corrected. It doesn't detail the reasons for the decision.
What if you disagree with the decision?
In the app, the event can't be disputed a second time. The Terms first provide for an amicable step: write to contact@ktkarena.com (Article 14.3). If no agreement is reached within thirty days, you can take the matter to court, before the courts of Douala, Cameroon (Article 14.2).