Activating my self-exclusion

A word before we start

If you're reading this article, you may be asking yourself questions about your relationship with gambling. That's a healthy thing to do - many people never ask themselves that question.

Ktkarena sold you a real-money gaming product. That's our job. But our job is not to make you play more than you want to. When we designed this platform, we built self-exclusion in from day one, not as a legal add-on, but as a feature we respect.

Activating a self-exclusion is not a failure. It's the exact opposite: it's a decision made by you, for you, with a clear head, that protects you from heat-of-the-moment decisions.

The 4 self-exclusion durations

Option 1 - 24 hours (short break)

You block yourself for 24 hours. During this period:

• No challenges possible.
• No deposits possible.
• You can view your account, but not use it.

Typical use: you've had a bad day, you feel the frustration rising, and you want to sleep on it before making any decisions.

Option 2 - 7 days (medium break)

Same mechanics, over 7 days.

Typical use: you've staked more than planned this week and want to reset before continuing.

Option 3 - 30 days (long break)

Same mechanics, over 30 days.

Typical use: you notice playing is taking up too much space in your thoughts. You want a real break to evaluate your relationship with gambling.

Option 4 - Permanent (full exit)

You close your access to Ktkarena for good.

Typical use: you've identified that Ktkarena is no longer good for you, in the short or long term. You want to close the chapter for good.

How to activate self-exclusion

Procedure

In the app:

Account → Settings → Responsible Gaming → Self-exclusion

You'll see the 4 duration options. Tap the one you want.

3-step confirmation

To prevent accidental activations, Ktkarena asks for 3 successive confirmations:

1. Initial confirmation: "Do you really want to self-exclude for [duration]?"
2. Reading the consequences: a clear summary of what will be blocked during the period.
3. Final confirmation: you type the word "CONFIRM" in capital letters in a text field.

From this last step, the self-exclusion is irrevocable for the chosen duration.

What happens next?

Immediately after your confirmation:

• Your access to challenges is cut off.
• Your access to deposits is cut off.
• All your marketing notifications are automatically disabled.
• Your ongoing challenges stay active and are resolved normally (the exclusion does not cancel them).
• Your remaining KTK balance can be recovered via a standard withdrawal.

Lifting the self-exclusion

For temporary durations (24h, 7d, 30d)

The self-exclusion runs to its end and lifts on its own when the chosen duration is over.

For permanent self-exclusion

It cannot be lifted from the app.

What does NOT happen during self-exclusion

• No commercial email will be sent to you.
• No engagement push notifications.
• No promotional offers.
• No "We miss you" reminders.

During your exclusion, Ktkarena disappears from your life. That's the point.

If someone you know needs self-exclusion

You cannot activate self-exclusion on someone else's behalf. It's a strictly personal decision that must come from the person concerned.

What you can do:

1. Talk with the person, without judgment.
2. Point them to this article.
3. Suggest they contact a helpline (see below).
4. If the person is a minor or presents a serious risk and uses Ktkarena, contact us at legal@ktkarena.com with the information you have.

External resources

France: Joueurs Info Service · 09 74 75 13 13 (standard-rate call, 8am-2am) · joueurs-info-service.fr

Elsewhere: in Central and West Africa, dedicated helplines are rare or non-existent depending on the country. Write to us at support@ktkarena.com: we point you to the services that exist in your country (see Where to find help).