The three ways to sign in
1. A code by e-mail. Enter your e-mail address, tap “Send my code”, then enter the six-digit code you receive (“Enter your code” screen).
2. Google. Tap “Continue with Google”.
3. Your password, if your account has one (Settings → Security → “Password” tells you). If two-factor authentication is on, the app then asks for the code from your authenticator app or a backup code.
Your account has no phone number: none of these methods asks for one.
The code doesn't arrive or is rejected
- Check the address you entered (tap “Edit” on the code screen) and your spam folder, then tap “Resend the code”.
- If the code is reported as incorrect: retype the last code you received, only the last one requested is valid.
- If the code has expired or there were too many attempts: ask for a new code.
The password is rejected
- The app shows the same message whether the address or the password is wrong: check both.
- The password is case-sensitive: the eye icon shows it while you type. Watch out for keyboard suggestions too.
- After 5 failures, signing in with a password is blocked for 15 minutes, with the same message. The e-mailed code still works.
- Forgot your password: you don't need it to sign in, see I forgot my password.
When to write to support
Write to support@ktkarena.com if you no longer have access to your e-mail address, if you think someone else is using your account, or if nothing works. Give your username and describe what you see. No reply time is guaranteed.