Request a copy of my data

Why you can request your data

In line with data protection regulations (the GDPR equivalent in Cameroon, law 2010/012 on personal data protection, and CEMAC standards), you have the right to obtain a full copy of the data we hold about you.

It's your right to data portability. You can exercise it for free, as many times as you want.

Typical cases where it's useful:

• Legitimate curiosity: you want to know exactly what we store.
• Personal records: to keep your own archive of your betting activity.
• Tax audit: if you have to declare your winnings, the export includes a complete summary.
• Before closing your account: so you leave with your history.
• Dispute: to have your own copies in case of disagreement.

What's in the export file

The export is a ZIP file that contains:

1. An identite/ folder with:

• informations.json: last name, first name, date of birth, etc.
• kyc_documents/: copies of the KYC photos you submitted.
• historique_modifications.json: every change made to your info.

2. A paris/ folder with:

• paris_resolus.json: all your resolved bets with amounts, dates, results.
• paris_en_cours.json: your bets not yet resolved.
• statistiques_globales.json: your aggregated stats.
• statistiques_par_categorie.json: stats by topic.

3. A transactions/ folder with:

• depots.json: all your deposits (date, amount, method).
• retraits.json: all your withdrawals.
• commissions.json: the commissions charged on your resolved bets.
• recapitulatif_annuel.pdf: a cleanly formatted PDF for tax purposes or personal use.

4. A messages/ folder with:

• chat_arene/: all your messages in event chats (yours only).
• messages_prives/: your private messaging conversations.
• signalements.json: the reports you filed or received.

5. A connexions/ folder with:

• historique_connexions.json: all your logins (date, anonymized IP, device).
• appareils_connus.json: the list of devices you've logged in from.

6. A contestations/ folder with:

• mes_contestations.json: all the disputes you submitted.
• documents_joints/: the evidence you provided.

7. A LISEZ_MOI.txt file at the root that explains the contents and guides you.

How to make the request

1. Go to Profile → Privacy → Export my data.
2. Confirm your request with your password and your 2FA.
3. Choose the sections to include (everything is checked by default). You can exclude certain categories if you want a lighter export.
4. Submit the request. You receive a notification: "Your export is being prepared. You will receive a download link within 7 days."
5. Actual turnaround: usually 24-48h. The 7-day maximum is our regulatory commitment in case of very high volume.
6. You receive an email with a secure download link (valid for 30 days, accessible only with your password). Enter your password and download the ZIP.
7. You can download the file as many times as you want for 30 days. After that, the link expires and you need to request a new export.

What to do with your exported data

Storage: keep the ZIP somewhere safe (encrypted personal cloud, external drive). Since it contains sensitive info (identity, transactions), treat it like an important document.

Reading: the .json files can be opened in any text editor or with online tools (JSON viewer). The summary PDF is directly readable.

Tax use: the recapitulatif_annuel.pdf is designed for your income tax filing if you have to declare your gambling winnings (Cameroonian law, depending on your status).

Importing elsewhere: JSON formats are open standards. You can import them into personal accounting tools, spreadsheets (Excel, Google Sheets), or analyzers.