How to dispute an event's resolution

The right to dispute

You're not obligated to accept a resolution if you think it's incorrect. Ktkarena provides a structured, fully tracked dispute procedure, available to all users with no conditions.

Dispute window: 48 hours after the resolution. After that, the resolution becomes final.

When to dispute (and when not to)

Good reasons to dispute

• Factual error: the resolution says “Real Madrid won” but the official score says otherwise.
• Unreliable source: the resolution relied on a source that turned out to be false or was retracted.
• Misinterpretation: the bet's question was ambiguous and was resolved in a way that doesn't match the original intent.
• Event canceled after resolution: a match was voided after an official investigation.

Bad reasons to dispute

• Personal disagreement: “I think the referee got it wrong”.
• Frustration over losing: the resolution is correct but you're unhappy.
• Misunderstood bet: you bet without carefully reading the conditions.
• Alternative sources: you found a source that says the opposite, but it isn't official.

Ktkarena rejects clearly unfounded disputes. If you systematically dispute your losses, your account can be suspended for abuse of process.

The step-by-step procedure

Step 1 - Open the dispute (5 minutes)

In the app, go to:

History → [Bet in question] → Details → Dispute the resolution

A form appears with:

1. The reason for the dispute (dropdown with the 4 valid reasons listed above).
2. Your detailed explanation (free text, 200 words max).
3. Your evidence: you can attach up to 5 files (screenshots, links to official sources, videos, PDFs). Accepted formats: JPG, PNG, PDF, MP4.

Confirm by tapping Submit the dispute.

Step 2 - Acknowledgment of receipt (instant)

You immediately receive:

• A push notification in the app.
• A confirmation email with the dispute identifier.
• A status visible in your history: “Dispute in progress · Identifier #LIT-2026-XXXXX”.

Step 3 - Review by an administrator (3 to 7 days)

An administrator different from the one who originally resolved the event reviews your case. It's a strict rule to avoid any conflict of interest.

The administrator:

• Checks your evidence.
• Cross-references with their own sources (official only).
• Reviews the audit log of the initial resolution.
• May ask you for clarifications via the dispute chat.

During this phase, you can talk to the administrator in a dedicated dispute chat, accessible from your history.

Step 4 - Final decision (notified by email)

Three possible outcomes:

Outcome 1 - Dispute upheld

• The initial resolution is overturned.
• You receive a full refund of your stake.
• Your opponent is also refunded (the resolution is invalidated for both sides).
• No commission is taken.
• The bet may be re-resolved if the true outcome is known, or permanently canceled.

Outcome 2 - Dispute partially upheld

• Rare case: the resolution was technically correct but an ambiguity is acknowledged.
• Ktkarena refunds as a goodwill gesture (without setting a legal precedent for similar future disputes).
• Partial refunds are decided case by case.

Outcome 3 - Dispute rejected

• The initial resolution is confirmed.
• You receive no refund.
• The money stays allocated according to the initial resolution.
• You receive a detailed written explanation of the decision.

Timelines in practice

Ktkarena's internal statistics (from the private beta period):

• Average time: 4 business days.
• Shortest observed: 6 hours (clear-cut cases).
• Longest observed: 12 days (a complex dispute requiring consultation with official authorities).

Transparency statistics

Every year, Ktkarena publishes a transparency report including:

• The total number of disputes filed.
• The rate of upheld disputes.
• The average processing time.
• The most frequent reasons.

First report planned for January 2027.