How to dispute an event's resolution

The right to dispute

You're not obligated to accept a resolution if you think it's incorrect. Ktkarena provides a dispute procedure, logged just like the resolution itself.

Dispute window: the Terms (Article 7.8) give you 48 hours from the resolution. After that, it can no longer be disputed.

When to dispute (and when not to)

Good reasons to dispute

• Factual error: the resolution says “Real Madrid won” but the official score says otherwise.
• Unreliable source: the resolution relied on a source that turned out to be false or was retracted.
• Misinterpretation: the challenge's question was ambiguous and was resolved in a way that doesn't match the original intent.
• Official result changed afterwards: the result was officially changed after the resolution (a sanction, an investigation).

Bad reasons to dispute

• Personal disagreement: “I think the referee got it wrong”.
• Frustration over losing: the resolution is correct but you're unhappy.
• Misunderstood challenge: you started the challenge without carefully reading the conditions.
• Alternative sources: you found a source that says the opposite, but it isn't official.

A clearly unfounded dispute is rejected: the result stands.

The step-by-step procedure

Step 1 - Open the dispute

In the app, open the details of the lost challenge and tap Contest result. The form asks for:

1. The reason for the dispute: free text, 20 to 500 characters. Say exactly what's wrong.
2. An evidence link: the field is optional in the form, but the Terms (Article 7.8) require the dispute to come with evidence. Paste a link to an official source (the result published by the organizer, a press release, a news article).

Confirm by tapping Send the dispute.

Step 2 - Acknowledgment of receipt (instant)

As soon as you send it, the challenge's details show the status “Dispute under review”.

Step 3 - Review by an administrator

The Terms (Article 7.8) provide that the dispute is reviewed by an administrator other than the one who resolved the event.

The review is done on the record: your reason and your evidence link are all the administrator has from you. Make them count.

Step 4 - Final decision (push notification)

The administrator decides, and every player with a challenge on the event is told by push notification. Two possible outcomes:

Outcome 1 - Result upheld

• The initial resolution is confirmed.
• The settlement made at resolution stands: balances don't move.

Outcome 2 - Result corrected

• The dispute is upheld: the notification says the result is going to be corrected.
• The correction is made by hand by the team: winnings paid by mistake are taken back, then the challenge is settled according to the right outcome, with the pot going to the real winner, minus commission.

The decision timeline

The Terms set the deadline to dispute (48 hours), not a deadline for the decision: no processing time is guaranteed. If the result is corrected, the correction of the settlement comes afterwards.